Late Delivery Policy
1. Introduction
At Picotechie, we are committed to delivering your orders on time. Our typical delivery window is between 3 and 7 business days, depending on your location and the warehouse processing your product. While we make every effort to meet these timelines, we reserve the right to extend delivery to 30 days in exceptional circumstances beyond our control.
In Case of Delivery Delays:
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Standard Delivery Time: Delivery is typically completed within 3 to 7 business days.
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Extended Delivery Period: If your order is not delivered within 30 days, you are eligible for compensation at the rate of $1 per day for each additional day of delay beyond 30 days.
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Options After 30 Days:
Option 1: Refund: If your order hasn’t shipped or is not delivered within 30 days, you can request a full refund.
Option 2: Extended Wait with Compensation: If you choose to wait longer than 30 days, we will provide a $1 per day compensation until your order is delivered. -
Compensation Process: To apply for compensation for any extended wait, please reach out to our customer support team. We will verify the delay and process your compensation accordingly.
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Communication: We will keep you informed about the status of your order throughout the shipping process. If delays occur beyond the standard delivery window, we will notify you immediately.
- Exceptions: This policy does not cover delays caused by factors beyond our control, such as natural disasters, customs issues, or other unexpected events.
Customer Satisfaction: Your satisfaction is our priority. We aim to provide clear communication and fair compensation for any delivery delays. If you have any questions or concerns about our delivery policy, please don’t hesitate to contact us.